Contact Us

Headquarters
590 Florence Road
PO Box 400
Savannah, TN 38372

District Office
123 North High Street
PO Box 560
Waynesboro, TN 38485

OFFICE HOURS

Monday - Friday 8:00am - 4:45pm
Kiosk in Lobby open 24/7

PHONE AND FAX NUMBER

Savannah Toll Free 1-866-925-4916
Savannah Office 1-731-925-4916
Savannah Fax 1-731-925-4919
Savannah After Hours 731-925-3500

Waynesboro Office 1-931-722-5441
Waynesboro Fax 1-931-722-5099
Waynesboro After Hours 931-722-7800

Pay-by-Phone    877-712-5735
Check Prepay Balance    877-775-5875


Complaint Resolution Process

If you have an issue or complaint that you have not been able to resolve with TVEC,
TVA’s Complaint Resolution Process may provide assistance.

There are three ways to begin the process:

·         Online at www.tva.com/complaintresolution

·         E-mail complaintresolution@tva.gov

·         Call the TVA Regulatory hotline at 1-888-289-8409